E-commerce & Retail

Jewellers Pro: the complete jewellery business platform

POS billing, live metal rates, karigar job-work and GST compliance for gold, silver and diamond retailers.

Industry: E-commerce & Retail
Platform: SaaS

Generic POS software breaks the moment it meets a jewellery counter. A single sale can span two metals at two purities, priced off a rate that moved this morning, part-paid with old gold handed across the counter — and the invoice still has to come out GST-correct with the right HSN codes. Jewellers Pro is our second product platform, built and operated by VBRO for exactly this trade. It brings billing, inventory, manufacturing, repairs, CRM and an online storefront into one cloud system that speaks the counter's language — English and Hindi — from single-counter shops to multi-branch chains.

The challenge

Jewellery retail compresses several hard problems into one billing screen. Prices derive from live metal rates, so an invoice must snapshot the rate it was struck at or the books stop matching the market. Old-gold exchange makes the customer a supplier and a buyer inside one transaction. Manufacturing runs on karigars — outworker artisans — where issued metal, wastage and returned pieces all have to reconcile. And the whole thing must survive an internet cut on a festival-rush Saturday, because a counter that cannot bill is a shop that has stopped.

Our strategy

We made the rate, the purity and the weight first-class columns rather than free text. Every line on every invoice records the metal, purity and the rate it was billed at, which is what makes old-gold exchange, GST reporting and margin analysis all computable later. For resilience we treated the billing terminal as offline-first: bills are written locally and synced when the connection returns, with idempotent server-side application so a replayed sync can never duplicate an invoice. Everything else — storefront, portal, campaigns — hangs off that trustworthy transactional core over a documented REST API.

The solution

The counter gets fast POS billing with live metal-rate pricing, multi-metal and multi-tax invoices, estimates that convert to final bills, and old-gold exchange handled inside the same transaction. Inventory is barcoded with hallmark and purity tracked per piece; karigar job-work records metal issued, wastage and pieces returned; repairs move through a status workflow the customer can be told about. Around the core sit a CRM with payment reminders, WhatsApp and SMS campaigns, and a white-label online storefront with a customer portal — so a shop's site sells from the same stock the counter does. Billing keeps working through connectivity cuts and syncs when the line returns, daily encrypted backups protect the books, and the whole interface runs in English and Hindi.

Results

What changed

25+

integrated modules

One platform, whole business

Billing, inventory, manufacturing, repairs, CRM and storefront share one record.
100%

GST & HSN ready

Compliance by construction

Multi-tax invoices carry the right codes because the data model enforces them.
EN / हिं

bilingual interface

Speaks the counter's language

The whole interface runs in English and Hindi, switchable per user.
24×7

cloud access

Open even when the shop is not

Owners check sales and stock from anywhere, with daily encrypted backups.

Key features

What we built

Live metal-rate billing

Prices derive from today's rate and every invoice line snapshots the rate it was struck at.
Multi-metal, multi-tax invoices

Gold, silver and diamond lines with correct GST and HSN treatment on one bill.
Old-gold exchange

Exchange handled inside the sale — valuation, purity and adjustment on the same invoice.
Barcode inventory with purity

Every piece tracked with hallmark and purity; estimates convert to final invoices.
Karigar job-work management

Metal issued, wastage and returned pieces reconciled per artisan.
Repair workflow

Repairs move through tracked statuses instead of a drawer and a promise.
CRM and payment reminders

Customer history, dues and WhatsApp/SMS campaigns from the same record.
White-label storefront and portal

The shop's own online store and customer portal, selling from counter stock.
Offline billing with cloud sync

The counter keeps billing through an internet cut and reconciles when it returns.

Interface

Jewellers Pro dashboard in the browser
Jewellers Pro on a tablet beside the counter
Jewellers Pro on a phone
Feature overview: billing, inventory and karigar management
Subscription plans for shops of every size

Frequently asked questions

Is Jewellers Pro a client project or a VBRO product?

It is our own product — designed, built and operated by VBRO Technology, from the data model to the infrastructure it runs on.

What makes jewellery billing different from normal retail POS?

A single sale can span multiple metals and purities, priced off a live rate, part-paid with old gold, and still has to produce a GST-correct invoice with the right HSN codes. Jewellers Pro models rate, purity and weight as first-class data, so all of that is computed rather than typed.

What happens when the internet goes down at the counter?

Billing keeps working. Invoices are written locally and synced to the cloud when the connection returns; sync operations are idempotent on the server, so a replayed sync can never create a duplicate bill.

How does karigar management work?

Each job records the metal issued to the artisan, the expected wastage and the pieces returned, and reconciles them per karigar — so making charges and losses are visible per job instead of discovered at stock-take.

Can a shop sell online through it?

Yes. Every plan above entry level includes a white-label storefront and customer portal that sell from the same stock the counter bills against, so there is no separate inventory to keep honest.