VBRO Technology
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AI chatbots, WhatsApp automation and workflow agents — See the reference architectures we deploy.

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Integration & support

Application Support & AMC

A team that already knows your codebase.

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Support contracts are worth what the response time is worth. We define it, staff for it, and report against it monthly.

How we scope it

We start by mapping the process as it actually runs, exceptions included, because the exceptions are usually why the packaged product did not fit. That produces a build order — what is costing you now goes first — and an estimate we are willing to be held to.

If the honest answer is that an off-the-shelf product would serve you better, or that this does not need building yet, we will say so. That conversation costs us a project occasionally and saves the relationship every time.

What is included

  • Defined response and resolution targets
  • Bug fixes, small enhancements and releases
  • Version upgrades and dependency maintenance
  • Monthly reporting against the SLA

Locally

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Need application support & amc?

Tell us what you are trying to achieve. We will tell you what it would take — including if we are not the right fit.

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Where we work

582 cities across 19 countries.

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