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AI chatbots, WhatsApp automation and workflow agents — See the reference architectures we deploy.

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AI & automation

AI Chatbot Development

Retrieval-augmented assistants with citations, confidence thresholds and clean human handover.

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Most chatbot projects fail the same way: the bot answers confidently and wrongly. We build retrieval-grounded assistants that answer from your documents, cite what they used, and hand over to a person when confidence is low — which is the difference between a helpful bot and a liability.

How we scope it

We start by mapping the process as it actually runs, exceptions included, because the exceptions are usually why the packaged product did not fit. That produces a build order — what is costing you now goes first — and an estimate we are willing to be held to.

If the honest answer is that an off-the-shelf product would serve you better, or that this does not need building yet, we will say so. That conversation costs us a project occasionally and saves the relationship every time.

What is included

  • Answers grounded in your own content, with citations
  • Confidence thresholds and explicit "I do not know"
  • Human handover with full conversation context
  • Analytics on what people actually ask

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Where we work

582 cities across 19 countries.

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